Nothing prints when I use the PostScript printer software. What should I do?

  • If you have sent a print job using the PostScript printer driver (ET-5180) and nothing prints, try these solutions:

    • Make sure your product is turned on and connected to your computer.
    • Make sure any interface cables are connected securely at both ends.
    • If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.
    • Make sure the printer status is not offline or pending.
    • Try changing the printing language to Auto or PS on the control panel.
    • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
    • In Windows, select Print directly to the printer on the Advanced tab in the printer settings window.
    • Make sure that the settings in the printing software match the settings in the printer driver.
    • In Windows, set the Output Protocol setting on the Device Settings tab in the printer properties to ASCII or TBCP.
    • In Windows, select the appropriate substitution fonts on the Device Settings tab in the printer properties.
Published:  14-Oct-2021 Was this helpful? Thank you for the feedback!
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