I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
The cartridge may not be installed properly, it may need to be reseated.
- Turn on your product.
- Lift up the printer cover.
- If an ink cartridge is expended, you see a message on the LCD screen. Select How To and press the OK button. Follow the instructions on the screen to move the cartridge to the ink cartridge replacement position.
- Press the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.) Make sure all cartridges are pushed down into place.
- Lower the printer cover. Ink charging begins automatically.
Ink charging takes a few minutes. When you see a completion message on the product’s LCD screen, charging is complete.
Don’t turn off the printer or raise the printer cover while the printer is charging or you’ll waste ink.
Published: 25-Nov-2022 Was this helpful? Thank you for the feedback!