I am unable to scan multiple images at once. What should I do?

• Try the following:

  • Make sure your photos are at least 0.6 inch × 0.6 inch (15 × 15 mm) in size, and placed away from each other and from the edges of the scanner glass as shown.
    1. 0.2 inch (4.5 mm)
    2. 0.8 inch (20 mm)

    Caution:
    Do not push down on the document cover or scanner glass, or you may damage the product.

  • Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.

    Caution:
    Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.