I am unable to scan multiple images at once. What should I do?

  • Try the following:

    • Make sure your photos are at least 0.6 inch × 0.6 inch (15 × 15 mm) in size, and placed away from each other and from the edges of the scanner glass as shown.
      1. 0.2 inch (4.5 mm)
      2. 0.8 inch (20 mm)

      Do not push down on the document cover or scanner glass, or you may damage the product.

    • Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.

      Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.

Published:  15-Sep-2022 Was this helpful? Thank you for the feedback!
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