I cannot scan over a network. What should I do?

• If you cannot print over a network, try these solutions:

  • Make sure that your product is turned on.
  • Make sure you install your product's network software as described in your product documentation.
  • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.
  • If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.
  • Make sure your computer and product are both using the same wireless network.
  • If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place your product closer to your router or access point. Avoid placing your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet.

    Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

  • Try restarting your router following the instructions in your router documentation.

    Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.

  • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
  • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the  Wi-Fi icon on your product is not active, repeat the WPS setup process on the product control panel and be sure to complete it within 2 minutes of pressing the WPS button on your router.
  • If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not lit or does not appear on the product's LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software.
  Related tasks
  
  • Enabling Wi-Fi Direct Mode (Simple AP)
  • Selecting Wireless Network Settings from the Control Panel
  • Printing a Network Status Sheet
  • Printing a Network Connection Report
  Related information
  
  • Wi-Fi Networking