My Pulsense device does not respond when I tap it. What should I do?

• Try the following:
  • Make sure you tap the watch face (PS-500) or LED plate (PS-100) firmly.
  • Make sure the battery is charged. Check the back of the watch or band. The green pulse sensor light will be on if the battery is charged. With the PS-500, press the A button to see the pulse sensor light.

  If the steps above do not help, contact Epson support.