My Pulsense stopped communicating with my mobile device and will not reconnect. What should I do?
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Move your Pulsense device near your mobile device and wait a few minutes for the devices to reconnect; your Pulsense device may be out of range for a Bluetooth connection with your mobile device.
If that does not help, try the following:
- Turn off Bluetooth on your mobile device, then turn it on again. Wait a few minutes for the devices to reconnect.
- Turn your mobile device off, then turn it on again. Wait a few minutes for the devices to reconnect.
- Set up the Bluetooth connection again. Do the following:
- Delete pairing in the PULSENSE View app. Open the app, select Pairing > > , then Delete.
- Unpair the Pulsense device.
- PS-100 - Connect your charging cradle to a computer (or the device's AC adapter), then place your PS-100 into the charging cradle. Firmly tap your PS-100 until the blue lights flash.
- PS-500 - Double tap the watch face to display the menu, press the B button until you see the Bluetooth menu, press the A button, then press the A button again.
- Turn off Bluetooth pairing with your Pulsense device on your mobile device. See your mobile device's Bluetooth settings to unpair the Pulsense device.
- Pair your Pulsense device with your mobile device again. To pair them, open the PULSENSE View app, tap , tap Pairing, then tap Add new device. Select your Pulsense device, then follow the on-screen instructions.
Published: 5-Jan-2015
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