I'm having paper feed problems. What should I do?

• If you have problems feeding paper, try these solutions:

  • Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).
  • For best results, follow these guidelines:
    • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
    • Follow any special loading instructions that came with the paper.
  • If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary. Then reload the paper.
  • If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not curled.
  • Do not load more than one piece of cut sheet paper.
  • Make sure your paper meets the specifications for your product.
  • If poster board does not feed, make sure you are loading it straight into the product, not at an angle. Guide the poster board as shown to keep it horizontal.
    
  • If paper feeds at an angle, make sure Detect Paper Skew is set to On in the Printer Settings menu.
  • If paper does not eject correctly, decrease the Paper Suction setting for the loaded paper type.
  • Make sure that paper is not jammed inside the product.
  • Make sure you are using the product at the proper room temperature.
  • If roll marks appear on the paper during automatic feeding, select General Settings > Printer Settings > Paper Source Settings > Roll Paper Setup on the product control panel and turn Auto Loading > Off. If roll marks still remain, feed the paper manually until you hear the printer beep twice, then manually switch out the roll.
  Related tasks
  Selecting Basic Print Settings - Windows
  Selecting Basic Print Settings - Mac
  Related references
  Paper Setting Menu
  Paper Specifications
  Related information
  Roll Paper Handling
  Cut Sheet Handling