The ONYX software shows that my product is not connected. What should I do?

• Make sure your printer is connected to your computer. If the connection is fine, try the following:
  1. Click Configure Printer.
  2. Select the Device tab > Configure Port > TCP/IP > Configure.
  3. Verify that the IP address in the software matches the IP address on your printer. To see your printer's IP address, select Menu > Printer Settings > Network Settings > IP.
  4. Click Test to verify the connection.