The print quality is uneven, too light, or too dark, or lines appear in the printout. What should I do?

  • If you notice that your print quality is uneven, too light, too dark, or there are lines in the print (banding), try these solutions:

    • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. If nozzles are still clogged after cleaning three times, perform a Power Cleaning. If nozzles are still clogged, flush the ink tubes.
    • Perform a print quality adjustment.
    • Make sure your paper meets the specifications for your product.
    • Make sure the paper is not wrinkled, folded, or bent.
    • Make sure your ink bottles have not expired. For best results, use ink bottles before the expiration date printed on the package.
    • Shake the ink bottles before filling the ink tanks.
    • Make sure you selected the correct Paper Type setting in the printer driver that matches the paper loaded in the printer.

      Note: Compare the print result with the image on your computer screen. Since monitors and printers produce colors differently, printed colors and screen colors do not always look the same.

    • Keep all printer covers closed unless you are loading or unloading media to prevent dust from accumulating inside the printer.
    • Visually check the ink tank levels. Refill any ink tanks that are low on ink.
    • Enable color management in the software application or in the printer driver.
    • Check the quality setting that you selected in the printer driver. Using a faster printing method may decrease the overall print quality.
Published:  20-Mar-2023 Was this helpful? Thank you for the feedback!
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