text.skipToContent text.skipToNavigation
Home Support Projectors PowerLite Series Epson PowerLite Pro Z9870

The product indicates an error. What should I do?

    The lights on the projector's control panel indicate the projector status and let you know when a problem occurs. Check the status and color of the lights and look for a solution in the table here.


    1 Power light
    2 Status light
    3 Lamp 1/Lamp 2 lights
    4 Temp (temperature) light
    5 Filter light
    6 Wireless LAN light

    Power light Status light Lamp lights Temp light Filter light Status and solution
    Blue Blue On Off Off Normal operation.
    Blue Flashing blue Off Off Off Warming up. Wait for an image to appear.
    Blue Off Off Off Off Standby or sleep mode.
    Flashing blue Off Off Off Off Preparing network monitoring or shutting down. (Wait for the power light to remain blue before unplugging the projector.)
    Blue Blue Flashing blue Off Off The shutter function is on.
    Blue Flashing blue Off Off Off The projector has been turned off and is in cool down status.
    Off Flashing blue Off Orange Off Projector is too hot.
    • Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects.
    • Clean or replace the air filter.
    • Make sure the environmental temperature is not too hot.
    Off Flashing blue Off Flashing orange Off Fan or sensor error. Projector has overheated and turned off. Leave it turned off to cool down for five minutes.
    • Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects.
    • Clean or replace the air filter.
    • If operating the projector at high altitude, turn on High Altitude Mode.
    • If the problem persists, unplug the projector and contact Epson for help.
    Off Flashing blue Orange Off Off The indicated lamp has a problem.
    • Check to see if a lamp is burned out, broken, or installed incorrectly. Reseat or replace the lamp as necessary.
    • Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects.
    • If operating the projector at high altitude, turn on High Altitude Mode.
    • Make sure that the Direction setting is correct.
    • If the problem persists, unplug the projector and contact Epson for help.
    Blue Off Off Off Flashing orange Clean the air filter.
    Blue Flashing blue Off Off Flashing orange Low air flow through the projector or air filter.
    • Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects.
    • Clean or replace the air filter.
    • If the problem persists, unplug the projector and contact Epson for help.
    Flashing blue Off Off Off Orange No air filter. Check to see if the air filter is securely installed.
    Flashing blue Off Flashing orange Off Off The indicated lamp is past its replacement period and must be replaced to avoid damage. Do not continue using the projector.
    Blue Off Flashing orange Off Off Lamp types are mismatched. Make sure two standard lamps or two portrait lamps are installed, depending on the orientation of the projector.
    Off Flashing blue Off Flashing orange Off A fan or sensor has a problem. Turn the projector off, unplug it, and contact Epson for help.
    Off Flashing blue Flashing orange Off Off Internal projector error or air exhaust vent error. Turn the projector off, unplug it, and contact Epson for help.

    Note: If the lights display a pattern not listed in the table above, turn the projector off, unplug it, and contact Epson for help.

    Projector Status Display

    Related tasks
    Cleaning the Air Filter
    Replacing the Air Filter
    Replacing the Lamp
    Related references
    Projector Setup Settings - Extended Menu
    Projector Feature Settings - Settings Menu
    Input Signal Settings - Signal Menu
    Optional Equipment and Replacement Parts
    Projector Light Status
    Where to Get Help
Published:  9-Sep-2014 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address