Home Support Projectors PowerLite Series Epson PowerLite Pro Z9870U

The remote control doesn't work. What should I do?

  • If the projector does not respond to remote control commands, try the following solutions:
    • Check that the remote control batteries are installed correctly and have power. If necessary, replace the batteries.
    • Make sure you are operating the remote control within the reception angle and range of the projector.
    • Make sure the projector is not warming up or shutting down.
    • Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release the button to wake the remote control up.
    • Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the projector's remote receivers. Dim the lights or move the projector away from the sun or interfering equipment.
    • Make sure the optional remote control cable set is not attached to the projector's Remote port.

      Note: Having the cable connected to the jack disables the infrared function of the remote control.

    • If available, turn off one of the remote receivers in the projector's menu system, or check if all the remote receivers were turned off.
    • If you assigned an ID number to the remote control to operate multiple projectors, you may need to check or change the ID setting (feature not available with all projectors).
    • Make sure the Remote Control Type setting in the Extended menu is set to Normal if you are using the remote control that came with the projector.
    • Make sure the Control Communications setting in the Extended menu is set to On if you are not using the optional remote control cable set.
    • If you lose the remote control, you can order another one from Epson.
    Related references
    Projector Feature Settings - Settings Menu
    Optional Equipment and Replacement Parts
    Remote Control Operation
Published:  14-Jul-2014 Was this helpful? Thank you for the feedback!
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