Home Support Projectors BrightLink Series Epson BrightLink Pro 1420Wi

My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?

  • If the interactive pens do not work, try the following solutions:

    • The pens turn off automatically if you forget to turn them off. Tap the pen tip or press the power/function button to turn the pen back on.
    • Make sure you are not covering the black section near the tip of the pen.
    • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector.
    • Try holding the pen at a different angle so that your hand is not blocking the signal.
    • Make sure the cable cover is in place to keep cables from blocking the signal.
    • Make sure the pen battery has enough power. Try replacing the battery.
    • If you are projecting from a computer, make sure the USB cable is connected to the computer and projector.
    • Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright lighting.
    • Remove any decorative lights from around the projector or projection surface.
    • If the pen tip is worn out or damaged, you may need to replace it.
    • Make sure the interactive pen receiver on the projector is clean and free from dust.
    • Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
    • Make sure the USB Type B option on the Extended menu is set to Easy Interactive Function or USB Display/Easy Interactive Function.
    • Make sure you have calibrated the system. Try recalibrating.
    • If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools software, and that you have downloaded and installed the latest Easy Interactive Driver from the Epson support site.
    • If you are projecting from a laptop computer, make sure the battery has enough power, or connect the laptop to a power outlet.
    • Make sure the Pen Mode and Pen Operation Mode settings are set correctly in the Easy Interactive Function options on the Extended menu.
    • If you are using multiple projectors in the same room, change the Distance of Projectors setting in Easy Interactive Function> Advancedon the Extended menu.
    Related tasks
    Replacing the Interactive Pen Tips
    Replacing the Interactive Pen Batteries
Published:  25-Jul-2014 Was this helpful? Thank you for the feedback!
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