My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?

• If the interactive pens do not work, try the following solutions:

  • The pens turn off automatically when not in use. Pick up the pen to turn it back on.
  • Make sure you are not covering the black section near the tip of the pen.
  • Make sure the pen tip is securely attached to the pen.
  • If the pen tip is worn out, dirty, or damaged, you may need to replace it.
  • Try replacing the soft pen tip with the hard pen tip.
  • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector.
  • Try holding the pen at a different angle so that your hand is not blocking the signal.
  • Make sure the cable cover is in place to keep cables from blocking the signal.
  • Make sure the pen battery has enough power. Press the button on the side of the pen to check remaining battery power. Try replacing the battery.
  • If you are projecting from a computer, make sure the USB cable is connected to the computer and projector.
  • Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright lighting.
  • Remove any decorative lights from around the projector or projection surface.
  • Make sure the interactive pen receiver on the projector is clean and free from dust.
  • Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
  • Make sure the USB Type B option on the Extended menu is set to Easy Interactive Function or USB Display/Easy Interactive Function.
  • Make sure you have calibrated the system. Try recalibrating.
  • If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools software, and that you have downloaded and installed the latest Easy Interactive Driver from the Epson support site.
  • Make sure the Pen Mode and Pen Operation Mode settings are set correctly in the Easy Interactive Function options on the Extended menu.
  • If you are using multiple interactive projectors in the same room, make sure you are using a sync cable between the projectors and that the Easy Interactive Function > Advanced > Sync of Projectors setting in the Extended menu is set to Wired.
  Related tasks
  Replacing the Remote Control Batteries
  Replacing the Hard Pen Tips
  Replacing the Soft Pen Tips