I can't connect my product to external device with a Bluetooth connection. What should I do?

• Try the following:

  • Make sure the product's Bluetooth setting is turned on.
  • Make sure the external device supports Bluetooth.
  • Make sure the product is close to the external device and there are no obstacles between them when trying to establish the connection.
  • Make sure the external device supports the following Bluetooth Classic (A2DP 1.3/AVRCP 1.3/HSP 1.2/HID 1.0/PAN PANU/PAN NAP/OPP 1.2.1/SPP), Bluetooth LE (SCPP/HOGP).