The remote control doesn't work. What should I do?

• If the projector does not respond to remote control commands, try the following solutions:

  • Check that the remote control batteries are installed correctly and have power. If necessary, replace the batteries.
  • Make sure you are operating the remote control within the reception angle and range of the projector.
  • Make sure the projector is not warming up or shutting down.
  • Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release the button to wake the remote control up.
  • Make sure the remote control for Android TV is paired to the streaming media device to operate Android TV features. If the pairing screen is displayed, perform pairing again by holding down the Enter and  volume down buttons on the remote control simultaneously for about three seconds.
  • If the remote control from Android TV is paired to the streaming media player but you cannot navigate the Android TV menus, project the Android TV interface on the projector and unpair the remote control by pressing the  Esc and right arrow buttons on the remote control for Android TV for 30 seconds. The remote pairing screen should appear on the projector. Pair the remote to the streaming media player again.
  • Make sure you are using the projector remote control and not the remote control for Android TV.
  • Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the projector's remote receivers. Dim the lights or move the projector away from the sun or interfering equipment.
  • If available, turn on one of the remote receivers in the projector's menu system, or check if all the remote receivers were turned off.
  • If you assigned an ID number to the remote control to operate multiple projectors, you may need to check or change the ID setting (feature not available with all projectors).
  • If you lose the remote control, you can purchase another from an authorized Epson reseller.
  Related tasks
  Replacing the Remote Control Batteries
  Related references
  Remote Control Operation
  Projector Feature Settings - Settings Menu