I'm having difficulty Capturing, Printing, Saving, or Scanning. What should I do?

• If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following solutions:

  • If you have at least 20 pages on the whiteboard screen, the following operations are unavailable:
    • Capturing a page
    • Pasting a copied object or image
    • Opening a new page
    • Scanning an image
  • If you are having trouble pasting a captured image, make sure the image is not HDCP protected.
  • If a black frame appears around a pasted image, it may be because the image was shifted or resized.
  • Connect only one printer or multifunction device at a time, and make sure the device is supported by the projector.
  • If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any other error state.
  • For USB printing or scanning, make sure the USB cable is connected between the USB-A port on the projector and the USB-B port on the printer.
  • For USB printing or scanning, try connecting a different USB cable, and make sure the cables are less than 16 feet (4.9 m) long.
  • Check the settings on the Interactive menu.