Usage Environments for Projectors
Epson constantly monitors product performance and manufacturing practices to ensure our products are meeting the very highest standards and expectations of our customers.
It has come to our attention that in rare and extreme circumstances when some Epson projectors are mounted, contrary to Epson’s installation instructions, in areas that are smoky or oily, such exposure to these environments can cause the case around the projector screw holes to deteriorate and crack.
As a reminder, Epson projectors are sold with a User Guide that addresses important safety instructions and warnings regarding improper installation of the projector, including “IMPROPER INSTALLATION CAN LEAD TO PROJECTOR FALLING RESULTING IN SERIOUS PERSONAL INJURY OR DAMAGE TO EQUIPMENT” and “Do not use or store the projector where it may be exposed to smoke, steam, corrosive gases, excessive dust, vibration or shock.”
Epson recommends that our customers remain vigilant when installing and using their projector and to review the warnings and instructions set forth in the projector User Guide.
Although there have been no reported cases of personal injury worldwide, as a matter of precaution and to ensure user safety when using Epson projectors, Epson is offering customers, free of charge, a safety wire that is designed to help support the attachment of the projector to the mount.
Additionally, if you have any questions or concerns regarding installation instructions and warnings for the projector mount or installation instructions for the safety wire, please feel free to contact our technical service and support department at 888-593-7557 for additional assistance.