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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- What does the message on my product's LCD screen mean?
- I see a Job Status error code on my product. What does it indicate?
- How do I print from a USB flash drive?
- How do I scan using my product's control panel?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- Which ink cartridges should I use with this product?
- How do I replace the ink cartridges?
- How do I connect my product to my wireless network using the product's control panel?
- How do I send a fax using the Fax Utility in Windows?
- How do I use an answering machine with my fax?
- How do I copy a document or photo using my product's control panel?
- My copies have incorrect or faint colors. What should I do?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I set up my product for the fastest printing?
- I'm not able to print at 100 PPM print speed. What should I do?
- How do I set the default print settings in Windows or on my Mac?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print labels in Microsoft Office?
- It takes a long time to copy a document. What should I do?
- I see a Job Status error code on my product. What does it indicate?
- What does the message on my product's LCD screen mean?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- The quality of my fax is poor. What should I do?
- How do I forward a fax I received to another fax machine?
- How do I send a fax from my product control panel?
- How do I send a fax using the Fax Utility in Windows?
- How do I send a fax using the Fax Utility on my Mac?
- How do I use an answering machine with my fax?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- Can I use a pre-paid calling card to send a fax?
- I'm having trouble sending or receiving faxes. What should I do?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How can I know if there is a fax stored in the product?
- How do I clear the fax header on the product?
- I can send a fax but can't receive one. What should I do?
- How do I change the baud rate or fax speed on my product?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- How do I save faxes to my Windows computer instead of printing them?
- Will I lose faxes if the product is turned off?
- How do I add a pause when I enter a fax number on the product's control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- Which ink cartridges should I use with this product?
- How do I replace the ink cartridges?
- How do I know when an ink cartridge needs to be replaced?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- Can the printer still print if an ink cartridge is expended or not installed?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- How do I know which paper or media type to select in my product's driver?
- I'm having paper feed problems. What should I do?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- How do I select the paper source in Windows?
- Some pages do not exit the finisher unit. They are folded in the unit. What should I do?
- Can the product print on CDs and DVDs?
- My printout has a slight slant. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has lines running through it. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is grainy when I print from any application. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- I cannot scan over a network. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan to a SharePoint server or cloud service?
- How do I scan from a smart device?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- I am unable to scan multiple images at once. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I restore my product's default settings?
- How do I change the Sleep Timer setting?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- What is the Epson Universal Print Driver?
- How do I manually assign a static IP address to my product?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I check my product’s network status?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport my product?
- How do I determine the number of pages the product has printed?
- Why does the product sometimes make a sound like it's releasing air?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document provides technical specifications for this product.
This document provides quick reference for using Document Capture Pro 2.0.
This document provides quick reference for using Document Capture Pro 3.0.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(866) 212-8743
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720