Brand Protection & Product Integrity
Ensuring Authenticity and Consumer Safety
- Store
- Printers
- Projectors
- Scanners
- Point of Sale
- Robots
- Solutions
- Support
How to Identify Genuine Products
Learn the key signs of authentic Epson products.
Report Suspicious Products
See something suspicious? Let us know.
Understanding Parallel Imports
What you need to know about gray market goods.
International Trade Comissions (ITC)
Explore Epson's actions before the ITC to address imports that infringe its intellectual property rights.
Why Brand Protection Matters
Learn why protecting our brand is important for your safety and trust.
Consumer Safety
Protects consumers from counterfeit and unauthorized products that may not meet Epson's quality and safety standards.
Product Authenticity
Helps ensure you're purchasing genuine Epson products backed by manufacturer support and warranty.
Global Standards
Supports responsible manufacturing, authorized distribution, and compliance with regional regulations worldwide.
Parallel Imports
Why authorized channels matter
Parallel imports, sometimes called gray market goods, are genuine products that are imported or sold outside authorized distribution channels. While these products may be authentic, they may not have been intended for sale in your region.
Because they bypass authorized distribution networks, parallel imports may affect warranty coverage, product support, regulatory compliance, documentation, packaging, or compatibility with local market requirements. Products intended for other regions may also include incorrect power supplies, voltage settings, or firmware configurations for the U.S. market — potentially affecting performance, print quality, or the safety of the device itself.
For businesses, unauthorized distribution can disrupt supply chain integrity, create customer confusion, and impact the quality of service consumers expect from the brand.
Get the Best Product Experience — Buy Authorized.
Why authorized channels matter
- Warranty Limitations - Products intended for another market may not qualify for local warranty coverage or service.
- Regulatory & Compliance - Products may not meet local regulatory standards, safety certifications, or labeling requirements.
- Support & Compatibility - Differences in specifications, software, documentation, or accessories may impact product performance and support availability.
- Report It - If you suspect a product is being sold outside authorized channels or with misleading claims please report it to us.