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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software
- Software or Setup
- Wireless or Wired Connection
- Other
- I see a Job Status error code on my product. What does it indicate?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I restore my product's default settings?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I add and assign scan jobs with Document Capture Pro or Document Capture?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I replace the ink cartridges?
- Which ink cartridges should I use with this product?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- Printing is slow over my wireless connection. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- My copies have incorrect or faint colors. What should I do?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see a Job Status error code on my product. What does it indicate?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I change the baud rate or fax speed on my product?
- How do I use an answering machine with my fax?
- Can I use the Epson FAX Utility to receive faxes on my computer?
- Will I lose faxes if the product is turned off?
- How do I print faxes stored in the fax memory when the product has an expended ink cartridge?
- Can I use a pre-paid calling card to send a fax?
- How do I send a fax using the Fax Utility in Windows?
- How do I confirm my fax was sent?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How do I forward a fax I received to another fax machine?
- How do I save faxes to my Windows computer instead of printing them?
- How do I restore my original fax settings?
- How do I send a fax using the Fax Utility on my Mac?
- How do I save faxes to my Mac instead of printing them?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I send a fax from my product control panel?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I create a header for my faxes?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How do I know when an ink cartridge needs to be replaced?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- How do I replace the ink cartridges?
- Can my product still print if an ink cartridge is expended or not installed?
- Which ink cartridges should I use with this product?
- Why is Epson shipping initial ink cartridges with my product?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which type of paper can I print on?
- I'm having paper feed problems. What should I do?
- How do I create a custom paper size for my product in Windows?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- How do I know which paper or media type to select in my product's driver?
- How do I select the paper source in Windows?
- Does the type of paper I use make a difference?
- Some pages do not exit the finisher unit. They are folded in the unit. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has incorrect colors. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has lines running through it. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My product is printing blank pages. What should I do?
- My printout contains incorrect characters. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- I cannot scan over a network. What should I do?
- I am unable to scan multiple images at once. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan from a smart device?
- How do I scan with Document Capture Pro or Document Capture?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- What is a job in Document Capture Pro 3.0 and how do I create one?
- How do I manually assign a static IP address to my product?
- How do I change the Power Off and Sleep Timer settings?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I restore my product's default settings?
- How do I add and assign scan jobs with Document Capture Pro or Document Capture?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I check my product’s network status?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
- How do I connect my product with a Wi-Fi Direct connection?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I determine the number of pages the product has printed?
- How should I transport my product?
- Why does the product sometimes make a sound like it's releasing air?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(866) 212-8743
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720