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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I scan using my product's control panel?
- How do I replace the ink cartridges?
- How do I connect my product to my wireless network using the product's control panel?
- My product is printing blank pages. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How should I load envelopes?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
Select the questions to view the answers
- How do I set up my product for the fastest printing?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- It takes a long time to copy a document. What should I do?
- How do I copy a document or photo using my product's control panel?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
- It takes a long time to cancel a print job from my product's control panel. What should I do?
Select the questions to view the answers
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
Select the questions to view the answers
- How do I send a fax using the Fax Utility in Windows?
- How do I use an answering machine with my fax?
- How do I print faxes stored in the fax memory when the product has an expended ink cartridge?
- I can send a fax but can't receive one. What should I do?
- Will I lose faxes if the product is turned off?
- How do I change the baud rate or fax speed on my product?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- How do I save faxes to my Mac instead of printing them?
- How do I clear the fax header on the product?
- Can I use the Epson FAX Utility to receive faxes on my computer?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility on my Mac?
- How do I create a header for my faxes?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I save faxes to my Windows computer instead of printing them?
- How do I send a fax from my product control panel?
- How many pages can I store in the fax memory?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How do I add a pause when I enter a fax number on the product's control panel?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
Select the questions to view the answers
- Can the printer still print if an ink pack is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How many prints do the 802-I initial ink cartridges yield?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- How do I replace the ink cartridges?
- Can my product still print if an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- Which ink cartridges should I use with this product?
- What is my product doing after I install a new ink cartridge?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- What yields can I expect from my ink cartridges?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has lines running through it. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect margins. What should I do?
- My printout contains incorrect characters. What should I do?
- My product is printing blank pages. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I change the font size of text I print from software in Windows?
Select the questions to view the answers
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- I can't start Epson Scan 2. What should I do?
- Where do I place a legal-size document on my product to scan it?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan 2 and save them as a PDF. What should I do?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- How do I enlarge an image I scanned with Epson Scan 2?
Select the questions to view the answers
- How do I install the software for my product if I don't have the CD?
- How do I change the Power Off and Sleep Timer settings?
- How do I restore my product's default settings?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I manually assign a static IP address to my product?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- Who do I contact for support on the software that came with my product?
- How do I get a replacement CD for my product?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Who do I contact for software support?
Select the questions to view the answers
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I set up my product for wireless printing in Windows or on my Mac?
- Can I set up my product for both a USB and network connection?
- Where can I find the IP address of my router?
- How do I find my SSID and network password?
- What security measures does Epson recommend for its network products?
- How do I add my product as an IP printer on my Mac?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
Select the questions to view the answers
- How do I determine the number of pages the product has printed?
- How should I transport or store my product?
- Does Epson have a program where I can donate my working electronic equipment?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Can I get a printed copy of the User's Guide?
For step-by-step guided assistance, please select a link below.
Problems with Printing Wirelessly from a Mac?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Problems with Printing Wirelessly from Windows?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Error Codes on Printer Control Panel
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
Start Here - Guía de instalación (Spanish)
PDF
This Spanish document contains quick setup instructions for this product.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Quick Guide and Warranty
PDF
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T702XL120
Black High Capacity | PDF -
Part Number: T702320
Magenta Standard Capacity | PDF -
Part Number: T702420
Yellow Standard Capacity | PDF -
Part Number: T702220
Black Standard-capacity | PDF -
Part Number: T702XL420
Yellow High Capacity | PDF -
Part Number: T702XL220
Cyan High Capacity | PDF -
Part Number: T702120
Black Standard-capacity | PDF -
Part Number: T702XL320
Magenta High Capacity | PDF
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-3839
Hours :
Monday – Friday 6 am – 6 pm (PT)
Hours :
NOTICE: Due to recent events, our hours of operation have temporarily changed to Monday – Friday 7:00 am – 4:00 pm (PT). We apologize for any inconvenience this may cause and we appreciate your patience.
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