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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- My printout has lines running through it. What should I do?
- I'm having paper feed problems. What should I do?
- How do I use the control panel buttons to scan?
- How do I restore my product's default settings?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I change the ink cartridges?
- My printout is blurry or smeared. What should I do?
- How should I load envelopes?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I use the control panel buttons to copy a document or photo?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product for the fastest printing?
- My product is unresponsive, it will not print or power off. What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the following messages when I try to print: Paper size does not match or Mismatch between the paper size settings. What should I do?
- I see the message Printer is Offline when I try to print with a wired network (Ethernet) connection. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Encryption credentials have expired on my Mac. My printout does not print, and the print queue is paused. What should I do?
- How do I use an answering machine with my fax?
- How do I restore my original fax settings?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I confirm my fax was sent?
- How do I send a fax using the Fax Utility in Windows?
- How do I create a header for my faxes?
- How do I send a fax from my product's control panel?
- How do I send a fax using the Fax Utility on my Mac?
- Can I use a pre-paid calling card to send a fax?
- How do I clear the fax header on my product?
- How do I change the baud rate or fax speed on my product?
- How do I save faxes to my Windows computer instead of printing them?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, and DRD settings. What should I do?
- I can send a fax but can't receive one. What should I do?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- How do I set up a Speed/Group list with the Fax Utility on my Mac?
- Will I lose faxes stored in the fax memory if my product is turned off?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- How do I save faxes to my Mac instead of printing them?
- Can I automatically print a fax report after every successful fax transmission?
- How do I add a pause when I enter a fax number on my product's control panel?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
- How do I change the ink cartridges?
- Which ink cartridges should I use with my product?
- Can my product still print if an ink cartridge is expended or not installed?
- How long should an ink cartridge remain in my product if it's not used often?
- How do I know when an ink cartridge needs to be replaced?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Why is Epson shipping initial ink cartridges with my product?
- What is my product doing after I install a new ink cartridge?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- How do I know which paper or media type to select in my product's driver?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- What kind of paper gives the best results for high quality printing?
- How do I create a custom paper size for my product in Windows?
- Can the product print on CDs and DVDs?
- My printout has incorrect margins. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I scan to a SharePoint server or cloud service?
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I use the control panel buttons to scan?
- How do I scan using Windows RT?
- How do I scan legal size documents?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- Blank pages appear in my scanned image when using Epson Scan. What should I do?
- Can I use Epson Scan with my Mac?
- I cannot scan from my computer with the Image Capture application. What should I do?
- The product is not recognizing characters well when using Epson Scan. What should I do?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I restore my product's default settings?
- Can I connect my product to my wireless network using the buttons on the control panel?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I change the Power Off and Sleep Timer setting?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I set up my product with a WPS-enabled router or access point?
- 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available for selection. What should I do?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- I've tried to install my product's software for an Ethernet connection, but cannot complete the installation. What should I do?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I manually assign a static IP address to my product?
- How do I install the software for my product if I don't have the CD?
- Who do I contact for support on the software that came with my product?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I install the latest OS X 10.5 scanner driver?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I install the latest scanner driver on my Mac?
- How can I get a replacement CD for my product?
- How do I obtain the latest product software for Windows or my Mac?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I change from a Wi-Fi connection to a wired network connection?
- I can't print with a Wi-Fi connection since I replaced my router. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- How should I transport my product?
- How do I determine the number of pages my product has printed?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This Spanish document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information regarding Configuration, Operation, and Administration of your product over a network.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This document provides quick reference for common uses, and Epson's limited warranty for your product.
This document provides quick reference for using Document Capture Pro 2.0.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T786XL120
Black High Capacity | PDF -
Part Number: T786320
Standard Capacity Magenta | PDF -
Part Number: T786XL420
Yellow, High Capacity | PDF -
Part Number: T786220
Standard Capacity Cyan | PDF -
Part Number: T786XL220
Cyan High Capacity | PDF -
Part Number: T786120
Standard Capacity Black | PDF -
Part Number: T786XL320
Magenta High Capacity | PDF -
Part Number: T786420
Standard Capacity Yellow | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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(905) 709-3839
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