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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I use an answering machine with my fax?
- How do I change the ink cartridge?
- I'm having trouble sending or receiving faxes. What should I do?
- How should I load envelopes?
- How do I add a PCL network product if the Epson Universal Print Driver is already installed on a Windows computer?
- How do I connect my product to my wireless network using my product's control panel?
- How do I scan with Document Capture Pro or Document Capture?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- How do I save faxes to my Windows computer instead of printing them?
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing is slow over my wireless connection. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Encryption credentials have expired on my Mac. My printout does not print, and the print queue is paused. What should I do?
- How do I create a header for my faxes?
- How do I send a fax from my product's control panel?
- How do I confirm my fax was sent?
- How do I send a fax using the Fax Utility on my Mac?
- How do I set up a Speed/Group list with the Fax Utility on my Mac?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- How do I send a fax using the Fax Utility in Windows?
- How do I restore my original fax settings?
- How do I use an answering machine with my fax?
- How do I change the baud rate or fax speed on my product?
- I can send a fax but can't receive one. What should I do?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Will I lose faxes stored in the fax memory if my product is turned off?
- How do I save faxes to my Mac instead of printing them?
- How do I save faxes to my Windows computer instead of printing them?
- How do I add a pause when I enter a fax number on my product's control panel?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How do I change the ink cartridge?
- Which ink cartridges should I use with my product?
- How long should an ink cartridge remain in my product if it's not used often?
- Why is Epson shipping initial ink cartridges with my product?
- How do I know when the ink cartridge needs to be replaced?
- What is my product doing after I install a new ink cartridge?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Can my product still print if an ink cartridge is expended or not installed?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Does the type of paper I use really make a difference?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- Can the product print on CDs and DVDs?
- My printout has lines running through it. What should I do?
- My printout has a slight slant. What should I do?
- My printout has incorrect margins. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan to a SharePoint server or cloud service?
- How do I scan using Windows RT?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- Can I use Epson Scan with my Mac?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- Where do I place a legal-size document on my product to scan it?
- How do I scan a document longer than legal size in Document Capture Pro?
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I scan a document so I can edit the text in a word processing program?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I set up my product with a WPS-enabled router or access point?
- How do I add a PCL network product if the Epson Universal Print Driver is already installed on a Windows computer?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I restore my product's default settings?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I change the Power Off and Sleep Timer setting?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- How do I manually assign a static IP address to my product?
- How do I turn off Epson Status Monitor in Windows?
- What is the Epson Universal Print Driver?
- Who do I contact for support on the software that came with my product?
- How do I use my product's control panel to automatically send an email of a scanned item?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set default print settings when I print from Windows or my Mac?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I install the latest scanner driver on my Mac?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I connect my product to my wireless network using my product's control panel?
- I tried to install my product's software for an Ethernet connection but cannot complete the installation in Windows or OS X. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I determine the number of pages my product has printed?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information regarding Configuration, Operation, and Administration of your product over a network.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document provides quick reference for using Document Capture Pro 2.0.
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