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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I refill the ink tanks?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- My product is printing blank pages. What should I do?
- How do I manually assign a static IP address to my product?
- How do I connect my product with a Wi-Fi Direct connection?
- Which type of paper can I print on?
- What are the port numbers for Epson network printers (wired and wireless)?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I cannot scan over a network. What should I do?
- How do I obtain the latest product software for Windows or my Mac?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- How do I print labels in Microsoft Office?
- It takes a long time to copy a document. What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I make multiple copies using the product's control panel?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- Can I use digital voicemail with my fax?
- How do I add a pause when I enter a fax number on the product's control panel?
- I cannot access the fax settings on my product's control panel. What should I do?
- The fax header gets cut off when I send a fax. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
- How can I know if there is a fax stored in the product?
- How do I clear the fax header on the product?
- How do I save faxes to my Mac instead of printing them?
- Can I use the Epson FAX Utility to receive faxes on my computer?
- How do I save faxes to my Windows computer instead of printing them?
- Will I lose faxes if the product is turned off?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I change the baud rate or fax speed on my product?
- I'm having trouble sending or receiving faxes. What should I do?
- The quality of my fax is poor. What should I do?
- I spilled ink. What should I do?
- How do I reset the ink levels for my product?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- How do I refill the ink tanks?
- How do I know when an ink tank needs to be refilled?
- I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- My product is printing blank pages. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- Where do I place a legal-size document on my product to scan it?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I cannot scan over a network. What should I do?
- How do I add my product as an IP printer on my Mac?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- Who do I contact for software support?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- Does Epson make drivers for Linux?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I manually assign a static IP address to my product?
- How do I set up my product for wireless printing on my Mac?
- How do I set up my product for wireless printing in Windows?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- How do I determine the number of pages the product has printed?
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document provides complementary or late-breaking information to supplement your product documentation.
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
If you purchased your product on or after October 1, 2019, your warranty has been updated. For details, click here.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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