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Support
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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Sound
- Other
- Can I connect my product to external speakers?
- Which type of video equipment can I connect to my product or HQV Video Processor?
- Why am I getting only stereo sound when I use an HDMI cable that supports audio?
- Is there a recommended sequence of turning on my product and peripherals?
- The image is not rectangular. What should I do?
- Which aspect ratio should I select on my product when using the HQV Video Processor?
- What do the lights on top of my product indicate?
- Why is the image clipped when I view 16:9 images with the HQV Video Processor?
- I am unable to connect my Mac to my product. What should I do?
- How do I reset the lamp timer to zero?
- I am unable to connect my Mac to my product. What should I do?
- Can I connect my product to external speakers?
- Which type of video equipment can I connect to my product or HQV Video Processor?
- Can my product do rear projection?
- No picture appears on the screen. What should I do?
- How do I connect my product?
- I connected my Sony PS3 to my product's HDMI port and I can't see the video displayed. I only hear the audio. What should I do?
- Can I project my iPhone screen using my product?
- The image is not rectangular. What should I do?
- The colors in the projected image don't look right. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- Which Color Mode setting should I select when using the HQV Video Processor on my product for the best image results?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- I see static or noise in the image. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- How can I improve the image quality?
- How can I invert the projected image?
- Why can't I select the Wide Aspect mode?
- Why is the image clipped when I view 16:9 images with the HQV Video Processor?
- Which aspect ratio should I select on my product when using the HQV Video Processor?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How do I clean the air filter?
- Can I access the lamp and air filter with the ceiling mount installed?
- How do I reset the lamp timer to zero?
- When should I replace the projection lamp?
- Where can I get a replacement lamp for my product?
- How often does the air filter need to be cleaned or replaced?
- How and when should I clean the lens?
- How do I replace the lamp?
- What is the storage life for an lamp?
- Why is there a foam pad around the lens?
- What do the lights on top of my product indicate?
- What is my product's native resolution?
- When configuring the HQV Video Processor, which setting should I select for the output scaling?
- What are the different Color Modes on the Video menu used for?
- Which DVI-Level setting should I select on my product when configuring the HQV Video Processor?
- Is there a recommended sequence of turning on my product and peripherals?
- Why can't I save some of the ISF memory settings that are mentioned in the User's Guide?
- When I try to make a TCP/IP connection to the HQV Video Processor, it doesn't respond. What should I do?
- How should I transport my product?
- I'm trying to turn my product on using the HQV Video Processor RS-232 link connection, but it won't turn on my product. What should I do?
- What is the RS232 command to retrieve my product's temperature status?
- Does Epson have a program where I can donate my working electronic equipment?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document will assist you with product unpacking, installation and setup.
This document contains specifications, general setup/usage information, interface information, and troubleshooting tips.
This document lists part numbers and descriptions for user replaceable parts.
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
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If you are unable to find an answer on our web site, you can email your question to Epson Support.
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