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Support
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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- How do I project an image from my Chromebook?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- How do I enter an IP address with the numeric key pad on the remote control?
- Can I use a USB connection to project from my computer?
- Can the product play sound?
- What is a project in the Epson Projector Content Manager software?
- How do I project a playlist?
- I see the message The selected image is not supported when I try to create a shape effect filter. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Can the Epson Projector Content Manager software search for projectors on my network for synchronized playback?
- How do I project an image from my Chromebook?
- Can I turn on my product over a network?
- Can I use a USB connection to project from my computer?
- Can I remove the wireless LAN module and attach other USB devices to the same port?
- How do I project a playlist?
- How do I configure my product for rear and/or ceiling placement?
- Can I project images from multiple devices at the same time?
- How do I set up a wireless connection with the product?
- How do I set up a wired connection with the product?
- How do I set a password on my product?
- How do I mount my projector on the wall?
- Nothing projects on the screen. What should I do?
- Is there a recommended sequence for turning on the projector and connected equipment?
- How do I set up my projector?
- I see the message The selected image is not supported when I try to create a shape effect filter. What should I do?
- The product's status lights don't flash or turn on. What should I do?
- I see the message No Signal. What should I do?
- I installed an optional lens and now the lights on my projector indicate a lens shift error. What should I do?
- I see the message Not Supported. What should I do?
- The product's light(s) indicate an error. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Can I brighten the image when I project a 4K HDR signal?
- The product skips some images when I project a playlist I created in the Epson Projector Content Manager software. What should I do?
- The projectors aren't in sync when I play a synchronized playlist I created in the Epson Projector Content Manager software. What should I do?
- Can I select an image source to automatically display when the product turns on?
- I see a color cast over the projected image. What should I do?
- I am using an optional short throw lens and the image is out of focus. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- How can I improve the image quality?
- Vertical bands, static, or noise appear in the image. What should I do?
- The displayed image is not rectangular. What should I do?
- Part of my image is blurry or out of focus. What should I do?
- The image appears stretched when I project from my computer. What should I do?
- Which operating systems support the Epson Projector Content Manager software?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
- Which movie files can I convert to a supported file type in the Epson Projector Content Manager software?
- Can the Epson Projector Content Manager software search for projectors on my network for synchronized playback?
- What is a project in the Epson Projector Content Manager software?
- Can I use the Epson iProjection app or a web browser to export a project to the projector?
- Which software should I use to manage playlists?
- Who do I contact for technical support on the Epson mounts?
- Which files can I add to a playlist in the Epson Projector Content Manager software?
- What security measures does Epson recommend for its network products?
- Will the projector automatically turn on when a playlist is scheduled to start playing?
- Which optional lenses are available for my product?
- The product won't go into sleep mode. What should I do?
- Which user-replaceable parts or accessories are available for my product?
- I forgot the projector's password. What should I do?
- How should I transport the product?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document contains the Open Source Software License information for this product.
This document provides quick reference for common uses of your product.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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