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Support
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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
- How do I scan a document so I can edit the text in a word processing program?
- What do my product's lights indicate?
- How should I clean the inside of my product?
- How do I uninstall the product software?
- My original jammed in my product. What should I do?
- How do I load plastic cards in the card slot?
- How do I replace the product rollers?
- How do I scan thick or special paper?
- How do I change the Power Off and Sleep Timer settings?
- How do I load originals in the input tray?
- The product is not converting characters to editable text. What should I do?
- Only part of my document scans. What should I do?
- I scanned a business card, and a black rectangle appears next to the scanned image. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I scan to a SharePoint server or cloud service?
- How do I scan a document so I can edit the text in a word processing program?
- How do I scan thick or special paper?
- How do I scan using my product's control panel?
- How do I scan with Document Capture Pro or Document Capture?
- I can't start Epson Scan 2 in Windows or on my Mac. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan a document longer than legal-size in Document Capture Pro?
- Scanning is slow. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I change the Power Off and Sleep Timer settings?
- How do I uninstall the product software?
- Who do I contact for support on the software that came with my product?
- My computer doesn't recognize the product. What should I do?
- How do I use my product's control panel to automatically send an email of a scanned item?
- Which software is included with my product?
- How do I scan using Document Capture Pro 2.0?
- What is a job in Document Capture Pro or Document Capture and how do I create one?
- Is my product compatible with the Epson Network Interface Unit?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- Which user replaceable parts or accessories are available for my product?
- What do my product's lights indicate?
- How do I load plastic cards in the card slot?
- How should I transport or store my product?
- The product does not turn on. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- The product does not turn off. What should I do?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains compliance statements, and your Epson America, Inc. Limited Warranty.
This document provides quick reference for using Document Capture Pro 2.0.
This document provides quick reference for using Document Capture Pro 3.0.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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