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- Top FAQs
- Image Quality or Appearance
- Paper or Media
- Scan
- Software
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- What security measures does Epson recommend for its network products?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Can I scan more than one page at a time in ABBYY FineReader?
- How do I scan with Document Capture Pro?
- I have several photos that I'd like to scan in batches. Does Epson offer an optional feeder that will allow me to scan photos in batches?
- The product does not turn off. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- How do I obtain the latest product software for Windows or my Mac?
- Does Epson make drivers for Linux?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- How do I scan with Document Capture Pro?
- I can't start Epson Scan 2. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I scan a thick document or a document too large for the scan bed?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
Select the questions to view the answers
Select the questions to view the answers
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
- Can I scan more than one page at a time in ABBYY FineReader?
- How do I obtain the latest product software for Windows or my Mac?
- I see the message Image size is too large. What should I do?
- How do I uninstall the product software?
- How do I add and assign scan jobs with Document Capture Pro?
- My computer does not recognize the product when I use a USB connection. What should I do?
- Which software is available for my product?
- What is a job in Document Capture Pro or Document Capture?
- Can my product be networked?
- Does connecting the optional Epson Network Scan Module automatically configure the scanner in Epson Scan 2?
- How many custom paper sizes can I create in Epson Scan 2?
- Who do I contact for software support?
- Does Epson make drivers for Linux?
Select the questions to view the answers
Select the questions to view the answers
- I have several photos that I'd like to scan in batches. Does Epson offer an optional feeder that will allow me to scan photos in batches?
- What do my product's lights indicate?
- How do I change the Power Off setting on my product?
- How should I transport my product?
- The product does not turn on. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- The product does not turn off. What should I do?
Start Here - Installation Guide
PDF
This document contains quick setup instructions for this product.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
Product Specifications
PDF
This document provides technical specifications for this product.
Quick Reference - Document Capture Pro 2.0 for Windows
PDF
This document provides quick reference for using Document Capture Pro 2.0.
Quick Reference - Document Capture Pro 3.0 for Windows
PDF
This document provides quick reference for using Document Capture Pro 3.0.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(905) 709-3839
Hours :
Monday – Friday 7 am – 4 pm (PT)