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Home Support Scanners DS Series Epson WorkForce DS-6500

I can't start Epson Scan 2. What should I do?

    If you cannot start Epson Scan 2, try these solutions:

    • Make sure you scanner appears in the Epson Scan 2 Utility.
    • Restart your computer.
    • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
    • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
    • If you are using the scanner with the optional Epson Network Interface Unit, make sure the network cable is securely connected.

      Note: The USB port is disabled if the optional Network Interface Unit is installed.

    • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
    • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
    • Make sure the Ready light stops flashing, indicating that the scanner is ready to scan.
    Related information
    Using the Network Interface Unit
Published:  5-Jun-2019 Was this helpful​? Thank you for the feedback!
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