I'm having paper feed problems. What should I do?

• If you have problems feeding originals in your scanner, try these solutions:

  • Load only an original that meets the specifications for your scanner.
  • Clean inside the scanner using a cleaning sheet.
  • If multiple pages feed at once, try the following:
    • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
    • Load fewer originals at a time.
    • Load only originals that meet the specifications for your scanner.
    • Clean inside the scanner and replace the roller assembly kit, if necessary.
    • Select Slow on the scanner control panel to slow down the scanning speed.
    • Use the optional carrier sheet for thin, folded, or irregularly shaped originals.