Support Scanners ES Series Epson ES-865

The product is not converting characters to editable text (OCR). What should I do?

  • If characters in your scanned images are not recognized during OCR conversion, try these solutions:

    • Make sure your original is loaded straight on your product.
    • Use an original with clear text.
    • Receipts made of thermal paper may deteriorate faster. Scan them as soon as possible.
    • When saving scanned images as searchable PDFs, make sure the correct OCR language is selected.
    • In Epson ScanSmart, select Settings > Scan Settings, adjust the following settings, and try scanning again:
      • On the Main Settings tab, make sure you select the correct Image Type for your original.
      • On the Main Settings tab, set the Resolution between 200 and 600 dpi.
      • On the Advanced Settings tab, select Text Enhancement and choose a setting.

        Note: The Text Enhancement setting depends on the selected Image Type.

      • If the Image Type is set to Black & White, adjust the Threshold setting on the Advanced Settings tab. (The Image Option must be set to None.)
      • Set the Image Type to Grayscale.
      • If the original document is in landscape mode, set the Rotate setting to Auto.
    • If you are using OCR software, check the manual for any additional adjustments.
    • Scan thermal paper receipts as soon as possible. They may deteriorate due to age or friction.
    • When saving to Microsoft Office or Searchable PDF files, check that the correct languages are selected. Check the language in each save setting window.
Published:  6-Feb-2020 Was this helpful? Thank you for the feedback!
Was this helpful?
Please tell us why this was not helpful.