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Home Support Scanners ES Series Epson WorkForce ES-55R

What do my product's lights indicate?

    See the table below.

    Scanner Light Status

    You can often diagnose problems with your scanner by checking its lights.

    ES-50/ES-55R



    1 Ready light
    Light status Condition/solution
    The ready light is orange Check the following:
    • Make sure there are no originals jammed in the scanner.
    • Make sure the scanner is connected to your computer securely.
    • If a firmware update fails and the scanner enters recovery mode, update the firmware again using a USB connection.
    • Disconnect and re-connect the USB cable to the computer. If this does not solve the problem, the scanner may be malfunctioning or the light source in the scanner unit may need to be replaced. Contact Epson for support.

    ES-60W/ES-65WR



    1  Wi-Fi light
    2  Wi-Fi AP light
    3  battery light
    4 Error status light
    5 Ready light
    Light status Condition/solution
    The error status light shows the letter J and the ready light is orange A paper jam has occurred. Remove and reload the original.
    The error status light shows the letter F and the ready light is orange One of the following has occurred:
    • A fatal error has occurred. Turn the scanner off and on again. If the error continues, contact Epson for support.
    • The battery cannot be fully charged even if you are charging the battery within the guaranteed charging temperature range. It may be damaged or has reached the end of its service life. Contact Epson for support.
    The error status light shows the letter U and the ready light is orange The firmware update has failed.
    • Connect the computer and the scanner with a USB cable (during recovery mode, you cannot update the firmware over a network connection)
    • Contact Epson for instructions on updating the firmware again.
    The error status light shows the letter P and the ready light is orange The scanner has started in recovery mode.
    • Connect the computer and the scanner with a USB cable (during recovery mode, you cannot update the firmware over a network connection)
    • Contact Epson for instructions on updating the firmware again.
    The error status light shows the letter H, and all other lights are on The battery stopped charging because it became too hot. Charge the battery within an ambient temperature range of 46 to 95 °F (8 to 35 °C).
    The error status light shows the letter C, and all other lights are on The battery stopped charging because it became too cold. Charge the battery within an ambient temperature range of 46 to 95 °F (8 to 35 °C).
    The  Wi-Fi and  Wi-Fi AP lights flash simultaneously An access point settings error has occurred. Restart the scanner and router, move them closer together, and connect to the network again.
    The error status light shows three horizontal lines and the  Wi-Fi and  Wi-Fi AP lights flash simultaneously. Epson ScanSmart did not launch after pressing the scanner's  start button while connected over a network.
    • Check the Wi-Fi connection. Try turning the wireless router off and on again.
    • Make sure the correct scanner is selected in Epson ScanSmart.
    • Make sure another computer is not connected to the scanner using a USB cable. A USB connection takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it.
    • If you are using a Mac computer, make sure you select the network that has priority on it.
    Related tasks
    Loading Originals in the Input Slot
    Charging the Battery (ES-60W/ES-65WR)
    Related references
    Original Jams in Scanner
    Where to Get Help
    Related information
    Scanning
    Wi-Fi Networking
Published:  18-Oct-2018 Was this helpful​? Thank you for the feedback!
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