My computer does not recognize the product when I use a USB connection. What should I do?

• Try the following:

  • Make sure the scanner is turned on.
  • Disconnect your scanner from your computer, then reconnect it.
  • Make sure you restarted your computer after installing the scanner software.
  • If you use a USB hub, connect the scanner directly to the computer.
  • Make sure to use the USB cable that came with the scanner.
  • Try using a different USB port on the computer.