Support Scanners WorkForce Series Epson WorkForce ES-400 II

The product is not converting characters to editable text (OCR). What should I do?

  • If characters in your scanned images are not recognized during OCR conversion, try these solutions:

    • Make sure your original is loaded straight on your product.
    • Use an original with clear text.
    • Adjust these Epson Scan 2 settings (if available) and try scanning again:
      • Select the correct Image Type setting.
      • Select or adjust the Text Enhancement setting.
      • If the Image Type is set to Black & White, adjust the Threshold setting.
      • Set the Image Type to Grayscale.
    • Set the scanning resolution between 200 and 600 dpi.
    • If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2.
    • If you are using OCR software, check the manual for any additional adjustments.
    • Scan thermal paper receipts as soon as possible. They may deteriorate due to age or friction.
    • When saving to Microsoft Office or Searchable PDF files, check that the correct languages are selected. Check the language in each save setting window.
    • Some font types may cause recognition errors. If the original font cannot be changed, you may need to manually edit the unrecognized text.
    Related tasks
    Scanning a Document in Epson ScanSmart
Published:  Jan 21, 2021 Was this helpful?​ Thank you for the feedback!
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