Support Scanners WorkForce Series Epson WorkForce ES-400 II

I can't start Epson Scan 2. What should I do?

  • If you cannot start Epson Scan 2, try these solutions:

    • Make sure your scanner appears in the Epson Scan 2 Utility.
    • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
    • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
    • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub.
    • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
    • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
    • Make sure the ready light stops flashing, indicating that the scanner is ready to scan.
    Related concepts
    Uninstall Your Scanner Software
    Related references
    Windows System Requirements
    Mac System Requirements
Published:  21-Jan-2021 Was this helpful? Thank you for the feedback!
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