The scanner doesn't work properly when I press the start button. What should I do?

• If the scanner button does not start the correct program or perform the correct action, try these solutions:

  • Document Capture Pro (Windows) and Document Capture (Mac) do not support using the start button to scan over a wireless connection (DS-575W II). Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner.
  • Check that the correct scanner is selected using the Epson Scan 2 Utility.
  • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
  • Make sure Document Capture Pro is installed correctly. If necessary, uninstall and reinstall it.
  • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
  • Check the status of the lights and make sure the scanner is ready to scan.
  • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (DS-575W II).
  • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.
  Related tasks
  Adding and Assigning Scan Jobs with Document Capture Pro - Windows
  Assigning Start Button Settings or Scan Jobs - Mac