The scanner does not turn on or turns off unexpectedly. What should I do?

• If the scanner does not turn on or if it turns off unexpectedly, try these solutions:

  • Make sure the USB cable is securely connected to the computer.
  • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
  • Use the USB cable that came with the scanner.
  • Wait a few seconds for the scanner to turn on and the status light to stop flashing. When the status light stops flashing, it indicates that the scanner is ready to scan.
  • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly.
  • If you are using any TWAIN-complaint applications, make sure that the correct product is selected as the Scanner or Source setting.
  • If the scanner continues to not turn on or turns off unexpectedly, uninstall and then re-install Epson Scan 2.
  Related tasks
  Uninstalling Product Software - Windows
  Uninstalling Product Software - Mac