Support Scanners ES Series Epson ES-C380W

How do I scan thick or special paper?

  • You can load thick, folded, or irregularly shaped originals in the input tray using an optional carrier sheet. You can also load envelopes. Make sure the originals meet the specifications for special originals before loading them.

    Note: Make sure there is enough space in front of the scanner for the ejected originals.

    1. Make sure the straight path position icon is displayed.

      Note: If the vertical path position icon is displayed, pull the position selector to the right and tilt the scanner backwards.

    2. Open the input tray.

    3. Raise the input tray extension.

    4. Slide the input tray edge guides all the way out.

    5. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 8.

    6. Do one of the following to load folded or irregularly shaped originals using a carrier sheet:

      Note: Use only the carrier sheet designed for your product. The carrier sheet is automatically recognized by the product by the two small rectangular holes on the front edge. Keep the holes clean and not covered. Do not load a carrier sheet that has scratches on it or one that has been scanned more than 3,000 times.

      • For a larger original, fold it as shown and place it in the center of an optional carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up. To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2.

      • For an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down. Make sure the illustration on the front edge of the carrier sheet is facing up. If you are loading originals that are 11.7 inches (297 mm) or shorter, place the leading edge of the original against the binding of the carrier sheet, as shown. Otherwise, the product may not detect the correct length of the original.

        Note: Flip the carrier sheet over before loading it in the input tray.

    7. Load the carrier sheet in the input tray as shown until it meets resistance.

      Folded original

      Irregularly shaped original

    8. Slide the edge guides against the edges of the carrier sheet.

    9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals.

      Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect, Paper Skew is automatically selected as the Correct Document Skew setting.

      Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings.

    Related references
    Optional Accessories and Replacement Parts
    Scanner Positions

    Related information
    Scanning
Published:  14-Sep-2023 Was this helpful? Thank you for the feedback!
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