What do my product's lights indicate?

• See below.

  Scanner Light Status

  The lights on the scanner indicate the scanner status and let you know when a problem occurs. Check the status of the lights and look for a solution in the table here.

  Light status	Condition/solution
  The error light is flashing	A paper jam or a double feed has occurred. Open the scanner cover and remove any jammed originals. Close the scanner cover to clear the error and load the originals again. This product uses two different positions for scanning, depending on the original being scanned. Check the link at the end of this section to see which position is appropriate for your original.
  The error light is on	The scanner cover is open. Make sure the scanner cover is closed and there is no jammed paper inside.
  The scanner position light is flashing and the error light is on	The scanner position was changed during scanning. Open the scanner cover, remove the original, and return the scanner to its original position.
  The scanner position light is flashing quickly	The scanner position has not been set. Set the scanner in the vertical path position or straight path position.
  The following lights are flashing quickly:  ready scanner position error  slow mode (DS-C490)	A fatal error has occurred. Try the following: Check the scanner connection to your computer to make sure it is secure. Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support.
  The  ready light is off and the following lights are on: scanner position error  slow mode (DS-C490)	The firmware update has failed and the scanner is in recovery mode. Try the following: Make sure the USB cable is connected between your scanner and computer. (During recovery mode, you cannot update the firmware over a network connection.) Try updating the firmware again.

  Related tasks
  Replacing the Rollers
  Cleaning Inside Your Product
  Related references
  Where to Get Help (U.S. and Canada)
  Where to Get Help (Latin America)
  Scanner Positions