My product beeps five times and then shuts off. It won't even do a self-test anymore. How can I get my product to work again?

• Turn the printer off and remove the ribbon cartridge. Once the cartridge is removed, slide the print head all the way to the rightside of the printer carriage. Look into the printer, on the bottom left side you should see a small white lever. Push down on the lever to make sure it is still connected, then gently move the lever from side to side a few times. Next, take a hold of the print head and move it all the way to the left, then back to the right. Move the print head left to right five times, then position the printhead into the middle of the printer. Hold down the ALT + PAUSE on the front of the printer. Keep holding these buttons down as you power-on the printer. Release the buttons after the printer emits one long beep. The printer should initialize properly. If you are still having problems, repeat the above steps. If the problem still persists, have the printer taken in to be serviced.