I was printing labels and one of the labels peeled off. Now my paper won't feed. Can I remove the platen to get the label out?
No, you cannot remove the platen from the printer. If you press the FRONT/REAR button to select the paper path and the label does not appear on the platen for you to remove, you will need to have the printer serviced. When printing labels, it is recommended that you only print with the front push tractor and do not reverse feed the labels. Labels have a tendency to curl and peel off underneath the platen when being fed through the rear push tractor.
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