How can I stop my product from feeding multiple pages at the same time?

• If multiple pages feed, follow these steps:
  1. Remove them from the sheet feeder.
  2. Fan the edges of the sheets.
  3. Reload them against the right side of the feeder.
  4. Slide the left edge guide snugly, but not too tightly, against the paper. Don't load paper above the arrow on the left edge guide and make sure it is under the tabs on the left and right edge guides.
  If that doesn't help, make sure the paper you're using is not too thin or too thick. If it is very humid, the paper may have absorbed moisture and should be replaced with dry paper. If necessary, try different paper from a new package. Check the Single sheets paper specifications for information about supported paper sizes and thicknesses.