Why doesn't my product see any photos on the memory card?

• If your PictureMate is not recognizing your photos, check the following:
  • Make sure you're using a Compatible Memory Card.
  • Make sure only one card is inserted at a time. PictureMate does not read from multiple cards at once.
  • Make sure your photos are in JPEG or uncompressed TIFF format. If you're using JPEGs, make sure they are non-progressive. PictureMate can't read progressive-scan JPEG or RAW files.
  • Make sure the resolution of your photos is between 80 x 80 and 9200 x 9200.