My product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel. What should I do?

• Check the following:
  • Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
  • Make sure the photo is no larger than 5 x 7 inches.
  • Make sure the photo is placed on the glass as shown below.