My printout contains garbled characters when I print from Windows or my Mac. What should I do?

  • Try the following:
    • Make sure the USB cable is a shielded “AB” cable not more than 6.5 feet (2 meters) long.
    • Turn the WorkForce off, check that the cables are securely connected, turn it back on, then try printing again.
    • If you're using a switch box or USB hub with your printer, connect the printer directly to your computer.
    • You may need to uninstall the software (Windows or Macintosh) and then reinstall it (Windows or Macintosh).
Published:  14-Jul-2008 Was this helpful​? Thank you for the feedback!
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