I am unable to scan from my computer. What should I do?
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Try the following:
- If you're using a USB connection, make sure the printer is turned on and securely connected to your computer or USB hub.
- If the printer is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
- Try restarting your computer.
- Check the following if the scanner software does not work properly:
- Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software documentation for details.
- The scanner software may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
- The scanner software may not work properly if you upgraded your operating system, but do not reinstall Epson Scan.
- You may need to upgrade Epson Scan. Check the Downloads tab for driver updates.
- Check the following if you cannot start Epson Scan:
- Make sure the printer is turned on.
- If you're using a USB connection, check the cable connection between the printer and your computer to make sure it is secure.
- The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
- The scanner may not work properly if you upgraded your operating system but did not reinstall Epson Scan.
- You may need to upgrade Epson Scan. Check the Downloads tab for driver updates.
- Make sure that Epson Scan is selected in your scanning program.
Published: 11-Jun-2009
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