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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    Try the following:
    • Turn off the printer and computer. Make sure the printer's interface cable is securely plugged in.
    • Clear the print job from the print queue.
    • Uninstall the printer driver, then reinstall it by following the software installation instructions on the Start Here sheet (for a USB connection) or Network Installation Guide (for a network connection).
Published:  17-Mar-2010 Was this helpful​? Thank you for the feedback!
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