I'm having problems installing the software. What should I do?

• If the product is going to be connected directly to a computer with a USB cable, see USB connection below. If you're setting up the product on a network, see Wireless connection or Ethernet connection below depending on the how you want to connect the product to the network.
  
  USB connection
  
  Make sure you followed the software installation instructions on the Start Here sheet. If the installation fails, make sure the product is turned on and the USB cable is securely connected at both ends.
  
  If you're still having problems, disconnect the USB cable and uninstall any components of the product software that may have been installed on your system. Follow the software installation instructions on the Start Here sheet again to reinstall your software.
  
  Before reinstalling the software, check for the following:
  • Make sure the product is not connected to your computer. You will be prompted to connect the product during the installation process. If you don't connect the product when prompted, the driver will not install correctly.
  • Make sure your system meets the requirements.
  • Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed.
  • Make sure you have administrative rights or software installation privileges to your computer.
  
  Wireless connection
  
  Before installing the software, make sure you set up your product as described on the Start Here sheet. Then follow the wireless network setup instructions in the Quick Guide. If the installation fails, see Network Problems.
  
  If you're still having problems, uninstall any components of the product software that may have been installed on your system. Carefully follow the installation instructions in the Quick Guide again to reinstall the software. (You must install the software on each computer that will print to the product.)
  
  Before reinstalling the software, check for the following:
  • If you're setting up the product for the first time, make sure you have the correct SSID (wireless network name) and if security is enabled, the wireless network password (WEP key or WPA passphrase).
    
    This information is stored in your network's router or access point and you may be able to access it by logging onto the router or access point from your computer and checking its setup screens. See the instruction manual for your router or access point for details. If you are unable to access the information, contact the person who set up your network or the manufacturer of your router or access point for support. You'll need to know the SSID and if security is enabled, the wireless network password before you set up the product. (Epson will not be able to provide this information to you.)
    
    Note:
    • The SSID and security key or passphrase are case-sensitive. Be sure to correctly note uppercase, lowercase, and numeric/special letters.
    • The product supports the following wireless security modes: WPA-PSK (TKIP/AES), WPA2 compliant, WEP (64/128 bit).
  • Make sure your system meets the requirements.
  • Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed.
  • Make sure you have administrative rights or software installation privileges to your computer.
  
  Ethernet connection
  
  Before installing the software, make sure you set up your product as described on the Start Here sheet. Then follow the wired (Ethernet) network setup instructions in the Quick Guide. If the installation fails, make sure the product is turned on and the Ethernet cable connecting your product to the network router, access point, or hub is securely connected at both ends. Also see Network Problems for further troubleshooting information.
  
  If you're still having problems, uninstall any components of the product software that may have been installed on your system. Carefully follow the installation instructions in the Quick Guide again to reinstall the software. (You must install the software on each computer that will print to the product.)
  
  Before reinstalling the software, check for the following:
  • Make sure your system meets the requirements.
  • Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed.
  • Make sure you have administrative rights or software installation privileges to your computer.