My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• If you're printing from a Windows computer, try the following:
  • Make sure you selected the correct printer in the application you're printing from.
  • Cancel any pending print jobs from your computer.
  • In Windows, delete all print jobs from the Windows Spooler:
  • Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, right-click the stalled print job, click Cancel, and click Yes.
  • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, select Open, right click the stalled print job, click Cancel, and click Yes.
  • Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
  • If your product is connected to a USB hub, connect it directly to your computer instead.