I see the message Printer is Offline. What should I do?

  • Try the following:
    • Make sure the product is powered on.
    • Check the product control panel for any error messages and follow the instructions to solve them.
    • Make sure you are choosing the correct printer when printing. If there are multiple copies of the same printer driver, remove the ones not in use.
    • Make sure the USB cable is a shielded "AB" cable not more than 10 feet long.

      Note: Do not use devices that extend the length of the cable because they can interfere with signal transmission.
    • If you're using a USB hub with your printer, connect the printer directly to your computer.

      Note: Do not connect through a USB keyboard. The keyboard acts like a hub and can interfere with signal transmission.
    • Use a different port on your computer.


Published:  7-Oct-2011 Was this helpful​? Thank you for the feedback!
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